Trip Information

TOKEN PROGRAM OVERVIEW

Moore County Transportation Services provides transportation for the purposes of Medical, Employment, Education, Pharmacy, and Grocery-related trips for Moore County citizens under the token program. There are two types of transportation services offered: Demand Response and Subscription. 

SERVICE TYPESERVICE DESCRIPTION
DEMAND RESPONSE

When passengers request a single trip from one specific location to another specific location at a requested time (e.g., doctor’s appointment on Thursday at 10:00 am). 

For In-County trips, appointments must be scheduled between the hours of 8:00 am and 3:00 pm. Out-of-County trips are for medical appointments only, which must be scheduled between the hours of 9:00 am and 11:00 am; MCTS vehicles are required to depart from all Out-of-County destinations by 3:00 pm at the latest.

SUBSCRIPTION

When passengers schedule routine recurring trips from one specific location to another location at set times (e.g., transportation to work Monday through Friday with pickup and return trips home at a scheduled time).

All subscription appointments services are provided Monday through Friday between the hours of 5:00 am and 5:00 pm.


To register as a token rider, visit the Application (ROAP) page or call 910-947-3389 and select Option 0 to speak with a Transportation staff member for more information.

OUT-OF-COUNTY TRANSPORTATION SCHEDULE

Out-of-County trips are for medical appointments only, which must be scheduled between the hours of 9:00 am and 11:00 am; MCTS vehicles are required to depart from all Out-of-County destinations by 3:00 pm at the latest.

DAYLOCATION
MondayBiscoe, Fayetteville, Raeford, Sanford, Troy
TuesdayNo Out-of-County Trips
WednesdaySanford
ThursdayChapel Hill, Durham, Raleigh
FridayNo Out-of-County Trips

TOKEN COST

One token is used per ride, so a roundtrip will require two tokens. In-County Trip tokens are $4.00 dollars each. Out-of-County Trip token costs are determined based on the destination:

TRIP DESTINATIONTOKEN COST
Biscoe, Fayetteville, Raeford, Sanford, Troy$7.00 Each
Chapel Hill, Durham, Raleigh$10.00 Each
Moore County Locations$4.00 Each

TRIP SCHEDULING

  • All trip requests must be scheduled at least two full business days prior to the appointment date:
APPOINTMENT DAYMUST CALL BY 5:00 PM ON THIS DAY TO SCHEDULE:
MondayWednesday
TuesdayThursday
WednesdayFriday
ThursdayMonday
FridayTuesday


  • MCTS does NOT accept same-day requests for transportation.

  • Please be ready with your name (or the name of the person you are scheduling for); the pickup address; phone number; the date of the appointment; the destination name, address, and phone number; and the time of the appointment.

  • Be ready for pickup as early as one and a half hours prior to your appointment time (excluding out of county trips, which may have a longer pickup window).

TRIP CANCELLATIONS

To avoid a No-Show fee, riders must properly cancel their trip requests:

  • Cancellations must be received by the MCTS Office at least 24 hours prior to the scheduled pickup.

  • Cancellation messages must either be given to the Dispatcher during normal business hours or a message must be left on the after-hours answering machine.

  • Cancellation requests cannot be given to drivers at any time.