Social Services

Mission

Assisting people in overcoming life's challenges and strengthening our community through high-quality social services.

Vision

A professional and well-trained workforce focused on innovation, efficiency, and collaboration to strengthen individuals and the community.

Notices

• Public Notices | NCDHHS | about Federal government shutdown

Ways to Apply for Services

Paper applications are still available at the entrance of the lobby Monday through Friday from 8 am to 5 pm. You may complete the application and place it in the drop box located outside the front door on the right side of the building, or you may stay and complete your application with a caseworker.   Remote applications and changes are available online; over the phone; through email or fax.

Regular office hours are 8 am to 5 pm. Please call with any questions at 910-947-2436 or email the Social Services Department. We have increased the number of employees assigned to answering phone calls and email inquiries.

Residents may access social services in the following ways:

• Apply online for Food and Nutrition
• Apply for Medicaid by visiting the North Carolina ePass website or the HealthCare.Gov website. 
• Send questions or email copies of any verifications you are required to turn in by emailing the Social Services Department. 
• Report Suspicions of Adult or Child Abuse anytime day or night
  • Phone: 910-947-5683 or 910-947-6544

Thank you and please do not hesitate to call if you need assistance.

News

N.C. Department of Health and Human Services: Press Releases

• NC DHHS serves North Carolinians. We administer Medicaid, child support enforcement, social services, and services for the disabled. We promote public health and regulate childcare and healthcare facilities.

Note: In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the State or local Agency that administers the program or contact USDA through the Telecommunications Relay Service at 711 (voice and TTY). Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Mail Stop 9410, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email: program.intake@usda.gov.

USDA is an equal opportunity provider, employer, and lender.