Show All Answers

1. We do not own this vehicle anymore. What should I do with the bill?

If the license plate transferred to another vehicle, please contact Department of Motor Vehicle. If the license plate has been submitted to the Department of Motor Vehicle License Plate Agency, the Tax Department needs to be notified within 1 year and a refund may be issued.

2. How can I get an adjustment to my bill for submitting my vehicle tag to the License Plate Agency before it expired?

Please mail a copy of the receipt along with a signed request for a refund. The request should be done within 1 year of submitting the license plate.

3. I am in the military, do I have to pay this bill?

Taxpayers who are active duty military and have a home of record, as stated on the most current LES other than North Carolina are not required to pay personal property taxes in North Carolina. To process a release for the bill, the Tax Department will need a copy of a current LES. Spouses may be exempt. Please contact our office to inquiry.

4. I do not live in Moore County and never have. Why am I receiving a bill?

Contact the Department of Motor Vehicles to get the county corrected.

5. Can I appeal the value of my vehicle?

Vehicles are valued as of January 1 of the year in which the bill is due. Taxpayers may appeal the value within 30 days of the due. Consideration for excess mileage, excess wear and tear, accident damage, etc will be given based upon proof provided by the owner.

6. What time period does a motor vehicle bill cover?

The tax year for a registered motor vehicle is the 12 months following a new registration or the expiration of an existing registration.

7. I received a bill for my motor vehicle and I do not live in Moore County anymore. What do I need to do with the bill?

If you still live in North Carolina and the license plate is active, contact the Department of Motor Vehicles to get the county corrected. If you left North Carolina and have registered the vehicle in another state, disregard the notice; it is for the upcoming year.

8. I received a bill for my motor vehicle and the vehicle has been totaled, repossessed or stolen. What do I need to do with this bill?

In all cases the plate needs to be turned in or reported lost or stolen to the License Plate Agency. For a totaled vehicle the Tax Department also needs an accident report. For a Repossessed vehicle the Tax Department will need a repossession letter. And for a stolen vehicle the Tax Department will need a police report. Once the necessary documentation has been received, a refund will be issued if applicable.