How are 911 call prioritized?

When your call is received, the information is relayed to the appropriate dispatcher with a priority attached. All calls are prioritized to maximize the safety of the responders and the citizens. Calls received earlier may need to be held in order to have officers/deputies respond to life-threatening incidents. Calls with a higher priority are usually in progress. Some examples of these are:

  • Burglaries or Robberies in Progress
  • Disturbances or Domestic Violence Incidents
  • Use of Weapon Calls
  • Fire/Rescue Calls

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1. Does it have to be an emergency to call 911?
2. Why does the dispatcher ask me so many questions?
3. Can I program my home alarm system to dial 911?
4. What if I don't speak English?
5. What if I can only communicate by Teletype Device for the Deaf (TDD) or Computer?
6. Is my call to 911 confidential?
7. How are 911 call prioritized?
8. What if I accidentally misdial 911?
9. Why is it important to tell where the incident occurred instead of where I’m calling from?
10. What should I teach my children about 911?